Privacy, Terms & Conditions
Your information, your choices and our role.
SEOUL RESET · 28 October 2026
Privacy
Your information and consent. Day One collects your name, email, interests and consent, and your phone number and a short note if you add them. With your agreement, our Australia-based team uses these details and relevant conversation records to respond to your request. If you choose to go ahead, your details are shared with our Seoul coordinator. Nothing goes to a clinic or other provider without your separate permission. Interests and messages may reveal health information. Please do not send medical records, photographs, identity documents or payment details. Enquiry consent is not consent to treatment, marketing or recording a call.
How we handle your information. External service providers help us store enquiries and operate the website and chat. They may process information overseas, including in the United States. Chat may use AI assistance, and the website uses analytics and browser storage. We restrict access to enquiry records. Closing a form or chat does not delete information already sent.
Your choices. To access, correct or request deletion of your information, withdraw consent or raise a privacy concern, email hello@seoul-reset.com. We will review your request and explain any information we must retain by law. Marketing email is optional and a separate tick box on our forms. You can unsubscribe at any time by emailing hello@seoul-reset.com.
When you send a brief
Who decides. Seoul Reset is a facilitator, not a medical provider. Clinical advice and treatment come from independent clinicians.
Your details. What you type in the Start Day One form, including any health details, is stored securely for our Australia-based team and used to arrange your first conversation. We contact you by email first, and by phone only if you left a number. If you choose to go ahead, your details are shared with our Seoul coordinator. Nothing goes to a clinic or other provider without your separate permission.
Chat and marketing. Live chat is separate and runs on tawk.to, including its AI assistant. Marketing email is a separate, optional tick box.
Terms & Conditions
Our role. Seoul Reset provides introductions and help with communication at no charge to you. We are not a medical provider, airline or accommodation supplier. Information on this website and in Day One conversations, including AI chat, is general information, not medical advice, diagnosis or a treatment recommendation. Independent clinicians are responsible for assessment, suitability, risks, informed consent, treatment and clinical follow-up. We do not guarantee outcomes. Nothing here excludes liability or rights that cannot lawfully be excluded.
Your choices and provider agreements. You choose whether to proceed and which hospital, clinician, flight or accommodation to use. You enter into agreements and make payments directly with your chosen providers. Their services, prices, cancellation and refund terms are agreed with them, not Seoul Reset. An introduction is not a booking or a guarantee of a provider’s services. Share only information you are entitled to provide. This service is not for emergencies.
Images and media. This website includes videos, photographs and illustrations created or reworked using AI, alongside location photography. AI-generated people and scenes are illustrative, not actual clients, clinical evidence or promised results. Images do not establish a provider partnership or endorsement.
Questions? hello@seoul-reset.com